Warranty (old)
Up to
12-year warranty
At Klar, we are not just proud of the elements we produce but also that they are of the absolute best possible quality, which means that you can use your windows and doors for years to come.
Our warranty covers the whole product, whether a window or a door
Changing windows and doors is an important decision for many of us. For most, it happens only once in our lifetime - and at Klar, we want you to be happy with your decision. This is directly reflected in our warranty terms. If we provide defective goods, or the fault appears later, we will do our very best to correct it quickly and professionally. The only thing you have to do is to take good care of your new windows and doors and enjoy the view!
You can read more about Klar's warranty terms and conditions below:
| Category | Aluminium-clad windows and doors | Wooden windows and doors |
|---|---|---|
| Materials | 12-year warranty | 7-year warranty |
| Glazing & panels | 12-year warranty | 7-year warranty |
| Handles, fittings, hinges etc | 12-year warranty | 7-year warranty |
Maintenance Guide
Adding just a few minutes to your regular cleaning routine will guarantee that you are on top of any issues as soon as they arise and increase the longevity of your windows. Following Klar’s maintenance guide will ensure the peak performance of your windows for as long as they last.
Important to know
We offer a 12-year warranty on aluminium-clad products and a 7-year warranty on wood products, provided that the elements are installed according to our installation guidelines and the weather sealing has been applied correctly. Complaints concerning damaged units, which have already been installed, will not be accepted.
The product warranty is valid exclusively for factory-painted elements and presupposes continuous surface treatment and maintenance concerning damages and paint degradation. The product warranty covers either repair or compensation. Discontinued products are replaced by similar ones. The warranty does not cover indirect damages, installation, or related expenses.
Klar's warranty does not cover indirect damage caused by incorrect installation, lack of lubrication or maintenance.
The warranty does not cover after-sales services such as adjustment of hinges and frames, varnishing, repair of small cracks in the wood, removal of knots, or repair of blisters or bubbles in the paint.
The warranty does not cover elements installed in particularly exposed areas with strong climate and environmental influences, such as coastal areas or similar.
Thermal break
A thermal break/explosion is a crack that develops from the edge of the pane. This can occur when there are different temperatures on the glass due to, for example, partial shade, furniture, textiles or heat sources too close to the glass surface. Our warranty does not cover thermal breakage of any kind.
Regulation of atmospheric pressure
Insulating glass contains a certain amount of air and gas that can vary depending on the barometric air pressure. Our standard warranty covers glass panes at 650 metres above sea level. For installation above this altitude, please get in touch with our customer service before ordering
There is no warranty for insufficient waterproofness or water penetration on door elements with a 1-point lock, inward-opening doors or inward-facing double doors.
The visual defect must be assessed from the inside at a distance of at least 2 metres and from the outside at a distance of at least 3 metres, and the assessment must be made in diffuse daylight (e.g. cloudy sky) without direct sunlight or artificial light. Irregularities that are not visible are not considered defects. The warranty does not cover products with visible wood structures due to the natural grain pattern.
Orders purchased between 13/06/2023 and 08/09/2023 are covered:
12-year warranty on aluminium-clad products
7-year warranty on wood products
1-year warranty on glass and glass panes
1-year warranty on handles, fittings, hinges, lock etc.
Orders purchased before 13/06/2023 are covered by:
10-year warranty on aluminium-coated products
10-year warranty on wood products
1-year warranty on glass and glass panes
1-year warranty on handles, fittings, hinges, lock etc.
We're here to help you! Buying new windows and doors can seem complex, we're here to make it easy. If you have any questions feel free to give us a call or send us an email.
Upgrade your home with energy efficient doors and window. You're able to design the door and window to fit exactly what you need.
Klar Windows Ltd. Org. number 12164419 90 High Street, Newmarket, CB8 8FE England Phone: +44 08081 649 920
It is not possible to visit us at our address. You can visit our digital showroom here
Opening hours for customer service:
Monday to Thursday 7.00-15.00.
Friday 7:00-14:00.
Closed on public holidays.
Holiday opening hours: Monday 23/12: 7-13 Tuesday 24/12: Closed Wednesday 25/12: Closed Thursday 26/12: Closed Friday 27/12: 7-14 Monday 30/12: 7-15 Tuesday 31/12: Closed Wednesday 1/1: Closed
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