Safe and easy delivery process

Although the vast majority of deliveries arrive in perfect condition, you can use the guide below to ensure that both your order and the delivery meet your expectations. If, contrary to expectations, there are any defects or missing items, it’s important that you have the necessary documentation to proceed with customer service. We therefore recommend that you take the time to follow the delivery inspection guide below.

How delivery works

Your order is delivered on weekdays between 8:00 AM and 5:00 PM directly to your chosen delivery address by truck. You’ll receive a notification via SMS or phone call 15–60 minutes before arrival, so it’s important to be available at the time of delivery.

The order is packed on one or more pallets (depending on the size of the order), which the driver will place as close to your delivery address as possible – typically at the curb or in the driveway. For safety reasons, the driver cannot carry the items into your home but will make sure they are placed in an accessible location.

Upon delivery, you must check that all ordered items are present on the pallet and that there are no visible damages (see the guide below). After documenting everything, the driver will ask you to sign the delivery note. This is where you should record any damage or missing items and confirm that the order has been received.

Klarwindows uses external transport companies for deliveries, which means we distinguish between transport damage (occurring during transport) and product damage (occurring during production). To be eligible for compensation or replacement of transport-damaged goods, transport damage must be documented within 24 hours of delivery.

Check and document the delivery contents:

1. Make sure all ordered products are included

In addition to your ordered products, there should always be a “fitting box” packed in white plastic with a blue Klar logo. This box contains essential components such as loose parts, screws, handles, etc., needed to install your products. Is anything missing? Make a note of it on the delivery note before signing the driver's online form.

2. Photo documentation

Take out your phone and photograph the pallet from all four sides. If you’ve received multiple pallets, take four photos (one from each side) of each individual pallet. The photos must clearly show the condition of the delivery upon arrival – so it's important that you do not start unpacking the order before these pictures have been taken.

Inspect the delivery for any transport damage:

Carefully inspect all products for visible transport damage before signing the delivery note.
Look for dents, scratches, or broken parts. If, contrary to expectations, there is any transport damage to your products, be sure to take photos before unpacking the order!

Signing the delivery note:

Is anything missing or damaged? Make a note of it on the delivery note before signing the driver’s digital form. The driver is aware that your delivery must be inspected before signing – so take the time you need to ensure everything is properly documented and as expected before you confirm receipt.